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Harris Theater Consortium Case Study
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Completed Engagements:
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Consortium program management
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Tessitura project management
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Service level agreements
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Estimates and budget analysis
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“KlearSky not only provides technical expertise to assist in implementing complex
applications, but equally important they have the kinds of “people skills” that
can calm troubled waters. When implementing complex projects, sometimes the most
important quality a consultant brings to the table is a quiet sense of confident
assurance. That’s what KlearSky provides. They are easy to work with. They deliver
what they promise.”
Markland G. Lloyd, Ph.D.
Associate Vice President, Chief Operating Officer
Columbia College
Chicago, IL
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Consortium Management
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The Challenge:
Manage the growth and development of a Tessitura consortium at the Harris Theater.
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The Solution:
KlearSky was selected to execute the program management for the Harris Theater consortium,
overseeing each of the Tessitura implementations, and providing program management
support to the executives at the Harris Theater as the consortium continues to grow.
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Summary:
From its onset, the Harris Theater located in Chicago’s Millennium Park, has strived
to become one of the leading arts organizations in Chicago. As a non-profit, the
mission of the Harris Theater is to support its user groups with subsidized rental,
marketing and ticketing services, technical support and state-of- the-art facilities.
In order to streamline marketing and ticketing practices and provide better customer
service between the organizations performing at the theater, the administration
sought to establish a Tessitura consortium. To help them achieve that goal successfully,
the Harris Theater looked to partner with an experienced company that could help
them achieve both the Tessitura project management objectives as well as assist
them in attracting and implementing sub licensees organizations.
KlearSky started to work with the Harris Theater consortium during the fall of 2005.
Initially the focus was on the Harris Theater itself, ensuring that its centralized
box office, development, and marketing functions were integrated into Tessitura.
At the same time, KlearSky was assisting the Harris Theater staff with budgeting
and implementation estimates for sub license organizations.
In the fall of 2006 Chicago Opera Theater (COT) became the first sub licensee for the
Harris Theater Consortium. KlearSky managed the Chicago Opera Theater implementation
while also helping the Harris Theater and COT staffs adjust to the complexities
of the consortium relationship.
In the spring of 2007 Columbia College Chicago joined as the third member of the
Harris Theater consortium. Columbia College of Chicago consists of a number of small
organizations that are associated with the College itself. In some ways, they are
a consortium within a consortium. This brought another level of complexity to the
engagement and required both external project management provided by KlearSky as
well as internal project management staff from the Columbia College.
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